Starting June 7, 2010, to request a Plant Services Work Order please dial extension 4-2900 (dial all five numbers). This is set up as a local number on the Morris Campus (no long distance charge). You do not need to dial “9” for an outside line as it’s set up as an extension.
What is the COMPASS System?
COMPASS is a software product specifically designed to manage customer requests and maintenance activities. It has been used by the University of Minnesota Twin Cities and Duluth campuses for over 10 years.
When is COMPASS coming?
COMPASS will be implemented beginning June 7, 2010 which is the first pay period in FY11. Customers must begin calling 612-624-2900 (or 4-2900) for work requests on this date.
Why move to the COMPASS System?
The Morris campus had an automated system that did not have the functions or the reporting options that are available with COMPASS. COMPASS allows us to better serve our customers by improved tracking and scheduling of work orders as well as saving money through improved decision-making based on useful, easily accessible information. Some specific examples include:
- Establishing systematic work flow processes for improved consistency and reporting.
- Implementing a preventive maintenance program to reduce equipment breakdown.
- Tracking labor hours to understand and address “high maintenance” equipment.
- An enterprise wide platform allows for leveraging IT and business support resources (both internal and contractors) across all University of Minnesota campuses to apply where most effective.
- An enterprise wide platform allows for leveraging computing resources (servers, licenses, networking, etc.) across all University of Minnesota campuses.
- Opportunity to automate additional business processes in the future.
What will change with the COMPASS System?
- Work requests will now be handled by calling one central number (4-2900).
- Preventative maintenance will be scheduled and tracked regularly.
- Plant Services charges will automatically be updated to PeopleSoft 3 times per month for billing.
For Plant Services personnel:
Plant Services personnel must use Internet Explorer to access the COMPASS system. To log in to COMPASS, click on the compass image at the right or below. If you have any trouble with the COMPASS system please contact USIS Systems Support at 612-625-1830.
You must use Internet Explorer to access the COMPASS system!