1. At anytime, you can consult with RealPlayer online Technical Suport Department: http://service.real.com/realplayer/

2. Make sure you have the latest RealPlayer software. You can download the latest version at: http://www.real.com/freeplayer/?rppr=rnwk

3. If you receive an error message about a network firewall when you try to play content with RealPlayer, or if you are unsure if a network firewall is preventing you from playing content, check with your Network Manager or Internet Service Provider (ISP).

For instructions on configuring RealPlayer to work with a network firewall, visit the following RealNetworks web page:

http://service.real.com/firewall/

Note: If you are connecting to the Internet via AOL, MSN, EarthLink, Sympatico, MindSpring, Netcom, Sprynet, CompuServe, Prodigy Internet, or another common ISP, you should not need to configure RealPlayer for use with a firewall.

4. If you receive a "Cannot connect to server" error after you click a link on a web page, the delivery protocol for the content may be configured incorrectly.

As a workaround, try setting the RealPlayer transport method to HTTP Only:

RealPlayer G2:

1. Start RealPlayer G2.
2. Click the Option menu and choose Preferences.
3. Click the Transport tab.
4. Click "Use Specified Transports".
5. Click the RTSP Settings button, then click "HTTP Only".
6. Click OK.
7. Click the PNA Settings button, then click "HTTP Only".
8. Click OK, then click OK again.

RealPlayer 7 & 8:

1. Start RealPlayer 7 or 8.
2. Click the View menu and choose Preferences.
3. Click the Transport tab.
4. Click "Use Specified Transports".
5. Click the RTSP Settings button, then click "HTTP Only".
6. Click OK.
7. Click the PNA Settings button, then click "HTTP Only".
8. Click OK, then click OK again.