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DIALING INSTRUCTIONS
STUDENT SERVICES
REPAIRS
VOICE MAIL
HELPFUL HINTS AND REMINDERS
GREETINGS
EMERGENCY AND COURTESY PHONES
SPEAKER PHONES
DIALING INSTRUCTIONS
On-Campus calling:Dial the last 4 digits of the number (6xxx). Do not dial the "prefix"(589) if placing campus to campus calls.
Off-Campus calling to Morris local calling region: Dial 9 + (seven digit telephone number).
Long Distance Calling: All calls placed to locations outside the Morris local calling region are considered to be billable long idstance calls (except toll free calling). Residence Halls along with various faculty and staff telephones have "Restricted Telephone Lines" which requires the caller to enter a "Personal Authorization Code" (PAC) prior to placing "direct dial long distance calls". PAC's are distributed through the Plant Services/Telecommunications Office in Camden Hall. Note: Residence Hall students have the option of providing their own calling cards of their choice.
Restricted Telephone Lines: Requires a PAC to place long distance calls.
Dial *8 + 7 digit PAC + 9 + 1 + area code + number.
Unrestricted Telephone Lines: Most faculty and staff offices have "unrestricted telephones" which allows the caller to place direct dial long distance calls by dialing the 9 + 1 + area code + number.
International Calling: All telephone users must use a "Personal Authorization Code" (PAC) when placing an international call. Dial * 8 + 7 digit PAC + 9 + 011 (international access code) + country code + number.
Calling Card Calling: Dial 9 + (follow calling card instructions).
Toll Free Calling: Dial 9 + 1 + toll free number (typically 8xx numbers)
Directory Assistance: Telephone numbers for students, faculty and staff are available at the Information Center, ext. 6123. Also, some directory websites available are: qwestdex.com; 411.com; anywho.com.
STUDENT SERVICES
Local Service (campus dial tone) and Voice Mail are provided to each Residence Hall room or apartment. This enables free calling to the Morris local dialing areas and access to long distance calling. The fee for each semester is $20 per student. Students must supply their own phone.
Personal Authorization Codes (PAC)- A student, upon arriving on campus, can pickup a Personal Authorization Card (PAC) that is a confidential seven digit code for long distance calls placed from campus. This PAC can be picked up at the Plant Services/Telecom-munications Office located at 9 Camden Hall (lower level). The PAC will work from any extension on campus. Each student is billed for all calls made with his/her PAC. Each student is responsible for the security of his/her PAC and should be kept confidential. A lost authorization code should be reported immediately to the Telecommunications Department. Any student fraudulently using an authorization code will be fined $100.00 and may be subject to further disciplinary action.
Billing and Payment - Your monthly telephone statement is mailed to your UMM PO Box around the first of each month. The total amount is entered into you student account. You may pay your bill at the Business Office located on the second floor of Behmler Hall. Office hours are from 9:00 A.M. - 3:00 P.M. NOTE: DO NOT SEND PAYMENTS THROUGH CAMPUS MAIL.
Rates are: $.10 per minute evenings and weekends and Monday-Friday from 8:00 A.M. - 5:00 P.M., which is $.15 per minute.
Obscene or Harassing Calls -If you receive annoying, obscene, abusive, threatening, or harassing calls, follow these suggestions: 1) Hang up at the first obscene word. Hang up if the caller remains silent the second time you say hello. Remember, YOU control your telephone, not the person calling.
2) Do not give any information, such as your name or address, until the caller has been properly identified. 3) Call Campus Police immediately at extension 6000 and report the incident. (After 4:30 P.M. Monday-Friday and Weekends, please call 589-1155 and a police officer will be dispatched.)
NOTE: Inappropriate Phone and Voice Mail Use.
It is a crime under both Minnesota and Federal laws for anyone to make obscene or harassing phone calls.
TELEPHONE REPAIR
Resident Halls and Apartments
If a phone in Residence Halls or apartments is not working, the following procedure should be followed: 1.)Test a nearby phone. 2.) If it works, try it in place of the broken one. 3.)If neither phone works in the jack, the problem is probably in the jack or the phone line feeding it. In this case, notify the Telecommunications Department at extension 6100 or e-mail erdahl@morris.umn.edu.
Note: There is no charge for repairs made to the phone line; however, if a technician is dispatched and frinds that the problem is with the telephone or other student provided equipment, a service charge for the technicians time will be billed to the occupants. The technician will not repair or replace student owned equipment.
Campus Offices
All questions regarding telephone repair in faculty, staff and student organization offices should be reported to ext. 6100 and a telephone technician may be dispatched if necessary.
VOICE MAIL FOR UMM
Voicemail Personal Box Facts
- Max. number of Msg (new and saved) = Mgs
- New Msg Retention = 28 days
- Unplayed Msg Retention =28 days
- Played Msg Retention =28 days
- Incoming Msg Length= 5 min
- Personal Greeting Length = 3 min
Logging into your Mailbox
- Dial 6497 - After you have entered your temporary passcode (your extension number), voicemail will prompt you through setting up your mailbox.
- The tutorial will ask you to enter a new passcode. (4-10 digits). Enter "0000" if you do not want to use a passcode. Do not use 1111 or 1234 etc.
- The tutorial will then ask you record your personal greeting. (See Sample Greetings below.)
- The tutorial will have you record a name for your mailbox. Please say your first and last name for identification or your extension if you have more than 2 occupants. DO NOT GIVE YOUR ROOM NUMBER.
- Listen to the instructions at the end. The system will give you helpful hints for using your personal mailbox.
Accessing Your Voicemail Box
From your campus phone: Dial 6497, voicemail will automatically send you into your mailbox and ask for your passcode. Enter in your passcode. The first time you log in your passcode will be the same as your extension.
From a campus phone with voicemail other than yours: Dial 6497, voicemail will log you into the person's voice mailbox that uses that phone. You need to pre ** and your mailbox number.
From an off campus phone: Call 589-6497, when you hear the message "Welcome to the voice messaging system." enter * and your mailbox number.
Playing Messages: Access mailbox (enter 6497, enter passcode). Press 7(P) to play.
Options While Playing a Message:
- To play the message again, press the 7(P)key.
- To reply to or answer the message, press the 2(A)key.
- To give the message to another subscriber, press the 4(G) key. Enter their mailbox number (ext.) press #, record your introduction, press #, press (X) key to send and exit.
- To discard the message, press the 3(D)key.
- To save or keep the message, press the 5(K) key.
- To hear the time/date of message press 9(T) key.
- To exit the system, press the 9(X) key.
- During message playback:
- press 1 to pause for 30 sec.
- press* to move back 5 sec.
- press# to move forward 5 sec.
- press 8 to skip a message & leave it unheard.
User Options Menu
- 4(G) change GREETING
- 6(N) change NAME
- 7(P) change PASSCODE
- 8(T) TUTORIAL
- 9(X) EXIT to the main menu
Making a Message (Access your voicemail box, dial 6497)
- Access mailbox (dial 6497), enter your passcode. Press 6(M).
- Enter mailbox you are making message for. Press # and record your message. When you are finished recording press # again.
- Press 7(R) Review message.
- Press 3(D) to discard message.
- Press 2(A) to append message.
- Press 6 (M) to access message addressing options.
- Press 9 (X) to send message & exit (or listen for further options).
Changing Your Name
- Press 8(U) for user options.
- Press 6(N) for name.
- Record a new name for your mailbox, press# when you are finished recording.
- To review your name press 7(R).
- To discard your name and re-record press 3(D).
- To exit and save press 9(X)
Changing Your Passcode (Access your voicemail box , dial 6497).
- Press 8(U) for user options.
- Press 7(P) for greeting.
- Enter a new passcode (4-10 digits).
- To exit and save, press 9(X).
- To discard and enter a new passcode, press 3 (D)
- To exit the system, press 9(X).
HELPFUL HINTS AND REMINDERS
- To bypass a personal greeting press 2
- While in voicemail you may press # and dial a person's extension.
- To transfer a call directly to a personal mailbox from your campus extension, dial 6497 (wait for voicemail to answer), then press* and the mailbox number (phone ext. number), then release or hang up the phone.
- Keep your greeting update.
- When you leave a message for someone on the system you may press 1 for more options.
- Once a message is discarded it cannot be retrieved.
GREETINGS
It is important that you carefully compose and record a personal greeting. Your greeting invites callers to leave you a message. Your greeting may contain the following elements:
- Explain why you are not taking calls and when you will be listening to your messages (i.e. day, date, meetings, out of the office).
- Ask the caller to leave a detailed message. Knowing details will enable you to be prepared when you return the call or avoid the necessity of a return call.
- State when you will return calls (i.e. as soon as possible, the next business day).
- Offer the caller the option of dialing "0" to reach a "live" person.
- Instruct the frequent callers that they can bypass your personal greeting by pressing the 9(X) key.
Sample Greetings
Standard Personalized Greeting : (All Users)
Hello, this is the voicemail of (your name). I am unavailable to take your call at this time. Please leave a detailed message and I'll return your call as soon as possible.
Daily Greeting: (Faculty and Staff)
This is (your name). Today is (day/date). I will be out of the office or away from the phone for (whatever reason). Please leave a detailed message with your name and number and I'll return your call as soon as possible. If you need immediate assistance, please dial "0" during the hours of________to ______ Monday thru Friday.
Extended Absence Greeting:
Hello, this is the voicemail of (your name). I'll be out of the office until (month/day). If you need assistance before this date please contact (co-worker's name) by dialing ext..xxxx at this time.
EMERGENCY AND COURTESY PHONES ON CAMPUS
Each building has a courtesy phone located near a main door or corridor. You can make local and long distance calls from these phones.
Each parking lot has an emergency phone at the visitors section of the lot. The blue light above each phone helps denote where it is and will light up during an emergency call.
SPEAKER PHONES
Speaker phones for faculty and staff teleconferencing may be picked up at the Telecommunications Office located on the lower level on Camden Hall, room 9. Note: If you are placing long distance calls from a conference area or seminar room on campus, you will need a 7-digit authorization code which can be obtained from this office as well.
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