University of Minnesota Morris

Competencies for the Future

Industry or corporation awareness
Understanding the vision, strategy, goals, and culture of an industry or organization; linking human performance improvement interventions to organizational goals.
Leadership skills
Knowing how to lead others positively to achieve desired work results.
Interpersonal-relationship skills
Working effectively with others to achieve common goals; exercising effective interpersonal influence.
Technological literacy
Using existing or new technology and different types of software and hardware, and understanding performance support systems.
Problem-solving skills
Closing performance gaps between actualities and ideals; helping others uncover the gaps and use that knowledge to close current and future performance gaps.
Problem-definition skills
Detecting performance gaps and helping others find ways to close current and future gaps.
Systems thinking and understanding
Identifying the inputs, through-puts, and outputs of a subsystem, system, or supra-system-- and applying that information to improve human performance; realizing the implications of interventions on many parts of an organization, a process, or an individual; taking steps to address the side effects of human performance improvement interventions.
Performance understanding
Distinguishing between activities and results; recognizing outcomes.
Knowledge of interventions
Demonstrating an understanding of the many ways that human performance can be improved in organizational settings; understanding how to apply specific human performance improvement interventions to close existing or anticipated performance gaps.
Business understanding
Knowing how the functions of a business work and relate to each other; knowing the economic impact of business decisions.
Organization understanding
Seeing organizations as dynamic, political, economic, and social systems with multiple goals; using that larger perspective as a framework for understanding and influencing events and change.
Contracting skills
Organizing, preparing, overseeing, and evaluating work performed by suppliers, contingent workers, and outsourcing agents.
Buy-in and advocacy skills
Building ownership or support for change among affected individuals, groups, and other stakeholders.
Coping skills
Knowing how to deal with ambiguity and how to handle stress resulting from change and from multiple meanings or possibilities.
Ability to see the big picture
Looking beyond details to see over-arching goals and results.

Outlined by ASTD Models for Human Performance Improvement: Roles, Competencies, and Outputs (ASTD, 1996).